At time of booking/reservation the guest must provide credit or debit card details. We can take Visa, Mastercard or
Amex but for Amex the surcharge is 3.4%.
Any guest who makes a booking can cancel free of penalty if they cancel more than 21
days prior to the booking check in date.
If booking is made 21 days or less prior to check in date we are authorised to take a 25% non refundable deposit at
time of booking. The balance of the booking price will be payable within the 48 hours prior to your arrival.
For bookings made more than 21 days prior to check in, we are authorised to take a
25% non refundable deposit at 21 days prior to the check in date and the balance of the price within the 48
hours prior to your arrival.
If the booking is cancelled within the 21 day period but more than 7 days before check
in date, we will only keep the 25% deposit.
For bookings made within the 7 days prior to your check in date we are authorised to
take an immediate 25% non-refundable deposit and the balance on your arrival day. If the booking is cancelled
within 48 hours of your check in date or if there is a no-show we are entitled to the balance of the booking
If booking is cancelled within 7 days of check in date we are authorised to take the
full booking price from the card and send the guest an invoice/receipt.
In all other cases, if booking made more than 7 days out from the check in date is
cancelled within 7 days of the check in date we are authorised to take the full booking price from the card and
send you an invoice/receipt.
Last Minute Booking and Cancellation Policy
A last minute booking is one made within 48 hours of check in.
No credit card details or deposit is required.
Guest can cancel at any time without penalty.
Full payment of the booking price will be made at time of check in.
Corporate Booking and Cancellation Policy
Our advised corporate rates will apply to any corporate booking.
To claim the corporate rate just request it when making the booking.
Company Name, Company Contact Person and Contact details must be provided at time of
Corporate credit card name, number and expiry date must be provided at time of
If booking made more than 21 days before the check in date, no deposit is required and
booking can be cancelled without penalty up to 21 days prior to check in.
We are authorised to take a 20% deposit 21 days prior to the check in date.
If booking is cancelled later than 7 days before the check in date, or the guest does
not show up, we are authorised to debit the full booking price from the card.
Non-Refundable Rate Bookings
If you select one of our Non Refundable rates for your booking then the following booking terms and
cancellation policy applies -
The full booking price may be taken from your nominated card at any time after the
booking is made.
The full price is strictly non-refundable.
If you cancel the booking or there is a no-show on the booked dates there will be no
refund of the price or any part of the price.
No extras such as free continental breakfast will be included in the price but may be
separately purchased when making the booking or upon your arrival.
Children Age Restriction
Please note that Madsen Retreat has an age restriction that applies to children -
We currently only accept bookings that include children where the children are either infants (0-2) or 15 years or older.
This is because we are a small boutique guest house where our adult customers are looking for a quiet and peaceful environment to relax.
Whilst we love children of all ages, the simple fact is that children between 2-15 are quite often noisy and disturb our other adult clientele.
It is also not fair on those children to impose too many rules on their behaviour during their stay.
However, if you may still send us a booking enquiry if you have children between 2-15 years old and let us know if you think your children will be compatible with our house rules.